Frequently Asked Questions

Please read our FAQ before sending us a message.

What are my shipping/delivery options? offers local courier delivery, Parknparcel and 2 Hrs Express Delivery.

Park ‘N’ Parcel ( Self Collection)

Provided by Park ‘N’ Parcel Singapore

Collect your item at your nearest shopping mall. This service costs $3.50. Items will be sent in 2-3 working days to the location of your choice.

An SMS will be sent to your phone once your item has been deposited, and once more when it is ready for collection.

Remember to select your preferred Pick Up location from the drop down list when you checkout.

parknparcel locations

Local Courier (Door Step Delivery)

This delivery service requires 2-3 working days. This will cost an additional $4.50

Local courier delivery is free if your orders are above $60.

The free courier delivery option will only appear once your cart value is above $60.

2 Hours Express Delivery

There will be an express charge of $20.

A courier will deliver your items to your location in approx. 2 Hours.

Your order and payment must be made before we book the service.

This delivery service is available from 10am to 11pm daily, on Weekends and Public Holidays too!

How are my products packaged?

Our packages are sent out in plain polymailers, and bubble wrapped to minimise the risk of breakage.


Which payment methods are accepted at

Currently only by Credit Card/Debit Cards. Place an order with us and an email invoice will be sent to your email shortly. The payment is confirmed only upon receiving the payment.

How secure is shopping in the Online Shop? Is my data protected? is on a high security HTTPS protocol. The online invoice that will be sent to your email is on an even more secure payment network. This is not only convenient, but is an extremely secure way to make payment.

What exactly happens after ordering?

An invoice will be sent to you via your provided email address. The invoice will lead to a secure payment gateway. Your order will be sent out/processed the moment payment has been made

Refund Policy?

For any reason if you are unhappy with your purchase, write in to us at and we will arrange for a full refund based on our own discretion.