Frequently Asked Questions

Please read our FAQ before sending us a message.

Are you based in Singapore?

YES. We are based in Singapore and all our stocks are shipped locally within Singapore so you can receive your items in as quickly as 2 hours (if you select the 2 hrs express shipping option.)

Please be wary of copycat websites that are actually based elsewhere.

What are my shipping/delivery options?

SGPoppers.com offers local courier delivery, Same day delivery and 2 Hrs Express Delivery. We do not have a self collection option.

Local Courier (Door Step Delivery)

This delivery service requires 2-3 working days. This will cost an additional $5

Local courier delivery is free if your orders are above $60.

The free courier delivery option will only appear once your cart value is above $60.

Same Day Delivery 

There are 2 available time slots for same day delivery.

Morning/afternoon time slot (Cut off at 4pm): 10am – 6pm Delivery

Evening time slot (Cut off at 8pm): 6pm – 11pm Delivery

There will be a charge of $10.

Same day delivery is free if your orders are above $100.

Your order and payment must be made before we book the service.

This delivery service is available from 10am to 11pm daily, on Weekends and Public Holidays too.

2 Hours Express Delivery

There will be an express charge of $20.

A courier will deliver your items to your location in approx. 2 Hours.

Your order and payment must be made before we book the service.

This delivery service is available from 10am to 11pm daily, on Weekends and Public Holidays too.

What is the difference between same day and 2hours express deliveries?

Same day deliveries

  • Time slot based delivery.

Same day deliveries are not time sensitive. There are two slots to choose from which is mainly the Afternoon slot (12pm to 6pm) and Evening(6pm to 10pm). You will be unable to specify a delivery time, and know that your order will be delivered anytime within the time range.

Take note there is also a cut off time for the orders to come in by, which is by 4pm and 8pm respectively.

This service is available 7 days a week, and on public holidays too.

2 Hour Express deliveries

  • Express delivery.

Your order will be delivered within 2 hours, from when you have made your payment.

This delivery option is time sensitive and you can specify your preferred time range for when you would like the delivery to be made.

This service is available 7 days a week from 11am to 11pm, on public holidays too.

How are my products packaged?

Our packages are sent out in plain polymailers, and bubble wrapped to minimise the risk of breakage.

polymail

Which payment methods are accepted at SGPoppers.com?

Currently only by Credit Card/Debit Cards. Place an order with us and an email invoice will be sent to your email shortly. The payment is confirmed only upon receiving the payment.

How secure is shopping in the Online Shop? Is my data protected?

SGPoppers.com is on a high security HTTPS protocol. The online invoice that will be sent to your email is on an even more secure payment network. This is not only convenient, but is an extremely secure way to make payment.

What exactly happens after ordering?

An invoice will be sent to you via your provided email address. The invoice will lead to a secure payment gateway. Your order will be sent out/processed the moment payment has been made

Refund Policy?

For any reason if you are unhappy with your purchase, write in to us at sales@SGPoppers.com and we will arrange for a full refund based on our own discretion.